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Returns & Exchanges

Purchasing Policy

If you make a purchase at the Website, your purchase will be subject to additional purchase terms and conditions (collectively, “Purchase Policies”) appearing on this Website, which are hereby incorporated into and made part of these Terms of Use. Please review our Purchase Policies before making any such purchase. By submitting payment information in connection with any such purchase, you agree to our Purchase Policies.

Nothing on this Website constitutes a binding offer to sell the products described on the Website or to make such products available in your area. MAISON ARTINIAN reserves the right at any time after receipt of your order to accept or decline your order, or any portion thereof, in MAISON ARTINIAN’s sole discretion, even after your receipt of an order confirmation or after your credit card has been charged.  The prices displayed on the Website are quoted in the currency of the country you are situated in. In the event a product is listed at an incorrect price, MAISON ARTINIAN has the right to refuse or cancel orders placed for the product listed at the incorrect price, regardless of whether the order has been confirmed or your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, MAISON ARTINIAN will issue a refund to your credit card account.

Custom Orders

While not all merchandise is customizable, we are happy to work with you, to the extent possible, to accommodate your request for a custom order.  Resizing requests are considered custom orders. MAISON ARTINIAN reserves the right to refuse any request for customization. Custom orders cannot be returned. If a custom order is returned to MAISON ARTINIAN, no refund will be provided. Please note, custom orders require 3-4 weeks for production and processing, and price may vary.  Once processed, custom order merchandise ships according to MAISON ARTINIAN’s Shipping and Handling policy.

Special Orders

Special orders may be placed for out of stock merchandise, or if you require merchandise to be delivered outside of the brands standard Shipping and Handling policy delivery period.  You may place a special order by emailing your request to maison@artinian.net.  Once a special order is placed, you will receive an email, confirming receipt of your order.  Once the order is accepted by MAISON ARTINIAN, you will receive a second email confirming the order has been accepted and providing details specifying when the order will ship.  Please note, special orders require 3-4 weeks for processing.  Once processed, special order merchandise ships according to MAISON ARTINIAN’s Shipping and Handling policy.

Accepted Forms of Payment

MAISON ARTINIAN accepts each of the following forms of payment for online purchases: Visa, Mastercard, American Express, JCB, PayPal. At this time, we do not accept MAISON ARTINIAN gift cards for online purchases. If payment is not accepted online, please contact your bank for approval of your transaction or select an alternate form of payment. Please note, your billing address, phone number, and email must match the information on your credit card statement. Full payment is due before any order is processed and produced.  Only one (1) form of payment is acceptable per order, multiple methods of payment will not be processed.

Shipping and Handling – Domestic and International

Orders are processed Monday through Friday only. Orders are not processed on national holidays. All orders placed outside of the designated window will be processed the following business day. Order processing time includes item selection, handling, packaging, and shipping. Please allow up to two (2) business day for this process. All orders placed after 3:00 PM(EST) will begin processing the following business day.

For domestic orders, MAISON ARTINIAN does not charge a shipping charge.  After the order is processed and merchandise is shipped by MAISON ARTINIAN, packages are received within 2-3 business days. For deliveries in Bangkok, the order will be hand delivered.

After the order is processed and merchandise is shipped by MAISON ARTINIAN, packages are received within 2-5 business days.

Returns and Refunds

MAISON ARTINIAN will accept return of any merchandise, except earrings and any custom order merchandise, purchased online through the MAISON ARTINIAN website (“Return Merchandise”) for a full refund if such Return Merchandise is: (i) unworn and in its original condition, tags attached, (ii) accompanied by the original invoice and packing slip, and (iii) returned within seven (7) days from the date of receipt.  MAISON ARTINIAN will not assume responsibility and shall not provide reimbursement or compensation for any Return Merchandise that is lost, stolen, mishandled, or damaged. Return Merchandise may not be returned to any other store, including any department store, or any other wholesale distributor.

If Return Merchandise is returned due to such Return Merchandise being damaged or defective upon receipt, or if wrong merchandise was shipped to you in error by ARTINIAN (“Damaged/Wrong Return Merchandise”), please follow the Returns policy for the return of such Damaged/Wrong Return Merchandise.   Refunds for Damaged/Wrong Return Merchandise shall include price of merchandise as well as all delivery charges and fees, if any.

All Return Merchandise must be returned to:

Artinian Co. Ltd.
41/18-20 Silom Silom Road Silom 19 Alley,
Silom, Bang Rak, Bangkok 10500
Thailand

Refunds will be processed within ten (10) business days after Return Merchandise arrives to MAISON ARTINIAN.  Refunds will be provided in the original form of payment; this includes Visa, Mastercard, American Express. Except for Damaged/Wrong Return Merchandise, Refunds will only be issued for the price of the Return Merchandise and shall not include shipping charges, if any, incurred at the time of purchase.  Any such shipping charges are non-refundable.

MAISON ARTINIAN reserves the right to refuse Return Merchandise that, in MAISON ARTINIAN’s sole discretion, does not satisfy the conditions for the return of Return Merchandise set forth in this Returns policy. MAISON ARTINIAN will issue a confirmation email once the Return Merchandise is accepted and a refund is processed.

Order Delivery

All international orders will be delivered by FedEx or UPS and will require signature upon delivery. Additional charges may accrue if more than one (1) delivery attempt is made. MAISON ARTINIAN does not ship to Post Office Boxes. All deliveries in Bangkok will be hand delivered via messenger. Deliveries will only occur on Monday thru Friday. Orders will not be shipped or delivered on National Holidays. If you are unable to sign for your package, the package will be returned to sender, and the merchandise will be treated as a Return Merchandise.  Please note, MAISON ARTINIAN is not responsible for any FedEx or UPS delays. 

Exchanges

If you wish to exchange merchandise purchased online through the MAISON ARTINIAN website, please return your original merchandise following MAISON ARTINIAN’s Returns policy and place a new order online. You will receive a refund for the Returned Merchandise as soon as it is processed.

We pride ourselves on selling the highest quality craftsmanship, luxury product and service at MAISON ARTINIAN. So, if your product is damaged or has a fault, we want to know about it. Please contact our customer care team email maison@artinian.net.

Cancelling or Modifying Orders

Once an order has been accepted by MAISON ARTINIAN, it cannot be cancelled or modified. To return merchandise, please follow our Returns policy, or refuse signature upon delivery.  If you refuse delivery, merchandise will be returned to MAISON ARTINIAN and treated by MAISON ARTINIAN as Return Merchandise.

Duty and Tax – International Orders

Duty, customs tariffs and VAT are set by the local government. The amount of applicable duty, tariffs and taxes will vary and will be determined upon MAISON ARTINIAN’s acceptance and confirmation of your order.

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